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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

osticket not adding cc recipients as collaborators (v1.10.1)

a new ticket is correctly created on incoming emails, but cc recipients don't get added automatically as collaborators

is there any specific option? I have looked around but didn't find anything

thank you

Comments

  • edited December 6
    Please help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance. The more information you give us the better we will be able to assist you. Thank you. 

    Do these CCs have user accounts?
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