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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Tickets' SLA and Pause Time

Hello everyone! Good morning!
I'd like to know if the OSTickets has the ability to control the SLA so that the authorization phase will "stop the clock" of SLA whenever we are waiting for user feedback?

About OSTicket installed:
Versão do osTicketv1.9.12 (19292ad)  Upgrade— v1.9.15 is available
Software de Servidor WebApache/2.4.6 (CentOS) PHP/5.4.16
Versão do MySQL5.5.50
Versão do PHP5.4.16


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