osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
1. How the user close the ticket. Whether the user have that option.
2. How the agent create their own ticket instead (Ability to open tickets on behalf of users)
3. How to change the ticket like todaydate-01. So we can analysis the ticket very easily
4. Also I have created a ticket from agent profile. I have duplicate ticket entire please check the screen shot.
I am not sure whether you have this option in default script so please help me
Also whether you have user and admin guide for the OSTICKET.