osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Automatic revert on new message from email
I must say that osT has been working amazing well for last 6 months. Everytime something doesnt work right, it would typically mean that I missed some configurations. :-)
So I have another case in hand with the following scenario:
- An email by a customer (with couple of other people in cc) lands in osT and a new ticket gets created.
- Agent updates the thread with a new message -> an alert notification is sent back to the customer and all other collaborators
- One of the collaborator reverts back on the notification message -> this new message is added in the ticket thread.
- But this new thread entry creation does not trigger any alert notification to other collaborators.
Am I missing something here. All the notification checkboxes are checked under settings and the department level checkboxes (where you can disable alerts) are unchecked
osT environment is:
- Ubuntu 16.04
- osT v1.10
- Php 5.6
- MySQL 5.6
Any pointers here will be helpful.