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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Email Team When a New Ticket Arrives

Is there a way to send a email to a team when a ticket arrives form them?

I've ticket filters etc with no success.
Is there a setting?

Thanks in advance for help.


  • I don't use Teams but if you can it would be at:
    Admin panel -> Setting -> Tickets -> Alerts and Notices -> New Ticket Alert.
  • Perfect.  Thanks.
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