osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
I am receiving file import errors every now and then. I've noticed a trend for the majority of emails. The scenario is that whenever the attachment is an email message (email.eml) that contains an attachment (attach.pdf), the body of the attached email (email.eml) is added to the ticket thread and the attachment (attach.pdf) is not imported and the ticket thread says "SYSTEM - File Import Error" "attach.pdf: Unable to save file".
This tends to happen at least once a day.
I am running osTicket v1.10.1 on Ubuntu 14.04 LTS. php version is 5.6. I use IMAP to import emails and use the attachment plugin to save to the file system.
Any help would be much appreciated.