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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Alert Box upon Creating New Ticket

How do I set a confirm box when a user wants to create a ticket?
Whereby when a user clicks submit form, the system prompts a message as the follow:-
"Are you sure you want to create trouble ticket?" --> Click “Create Ticket” to proceed or else click cancel.


  • This is not a feature in osTicket at this time.
    if the user took the time to create an account or log in and then fill out all the info for a ticket... its generally assumed that they are serious and want the ticket to be opened.
  • this is just a javascript feature that can be done, correct me if im wrong.
    would it be possible to point me towards the right file or script, so that I can try playing around with it?
    Thank you.
  • I can't as I dont know javascript.
  • found a solution whereby to include onsubmit="return show_alert(this);" on the <form>
    and my javascript function would be :-
    function show_alert() {
      if(confirm("Are you sure you want to create trouble ticket?"))
        return false;

    However upon clicking "No" in the alert box, the alert box disappears but the loading.gif appears and loops forever. Anyone here have encountered the same issue?
  • I doubt others are having the same issue since it's your modification.

    To hide the overlay use this command: $('#overlay, #loading').hide();
    And you may also want to add this $(window).bind('beforeunload', function(e) {
                    return __("Are you sure you want to leave? Any changes or info you've entered will be discarded!");
    Since it's being removed in the process of showing the loading window.
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