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Auto-assign by response has stopped working
We're busy setting up the site for an imlementaion, and for some reason, during testing, the auto assigning of tickets to the agent that responds has stopped working. No matter what settings we've changed, we just can't get it to assign.Our environment is as follows
: v1.10.1 (9ae093d) — Up to dateWeb Server Software
: Apache/2.4.6 (CentOS) OpenSSL/1.0.2k-fips PHP/5.4.16 mod_perl/2.0.10 Perl/v5.16.3MySQL Version
PHP Version: 5.4.16
Some system settings that may be relevant:
Claim on Response: Enabled
2 departments with their own email addresses
Emails are sent and received 100% perfectly, with responses being added to the tickets. It's just the auto assigning that's not working.
Is there any way to add more logging? In the system logs on the dashboard, all we get is "cron job executed ", and log level is set to "Debug".
edit: pressing enter while entering tags submits the post, but I wanted to add, is there any other info you'd need to assist me?