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Problem with Email Fetching (Imap)
we start using osticket as a ticket system for our IT Departement and we really love it. It's helping us a lot in organizing our task in our departement.
A few month ago, i configure a mailbox so people can send an email to it instead of using the interface to create ticket. it was working really well, and let us manage priority and collaborator that need to receive information on a ticket when the ticket has been closed or been added a message.
one day i got a problems with my Exchange Server and it lost connection to our network. the problem have been fixed and the server has been reboot. The Mail server was working as usual after that and no change have been made to his configuration since it was a network switch that was the source of the problem.
But, after the lost of connectivity of the email server, OSTicket Stop being able to connect to the mailbox to fetch the email.
i have reboot my osticket server, and my exchange server. i have double check every connection information, but they are corrected and haven't been change since the last time it was working.
here my configuration so you can have a good view of my setup.
OSTicket Server : Ubuntu 16.04.3 LTS
OSTicket Version 1.10
Web SErver : Nginx 1.10.3
Mysql : 5.7.21
PHP : 7.0.22
Email Fetching Trough IMAP
Protocol : IMAP + SSL
Email Server : Microsoft Windows Server 2012 R2 With Microsoft Exchange 2013
Error Log :
Invalid login. Check IMAP settings (Known to be good)
[CLOSED] IMAP connection broken (server response)
i didn't find any related log on /var/log of my linux server.
BTW, SMTP Work without problems for sending email.
if anyone have an idea, i would be very grateful, since i must currently create manually ticket that have been sent to the mailbox.
if you want log that i didn't give, just ask and i will find and upload them.