osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
set SLA plan for priority in OSTicket
I have created 4 different SLA plan named below :
1. "Low SLA"( 71 hours)
2. "Normal SLA" (32 hours)
3. "High SLA" (24 hours)
4. "Critical SLA" (10 hours)
Now I want to create to map these 4 SLA plans with 4Priority (Low ,Normal ,High , Emergency) .
1. SLA plan for Low priority ticket will be set "Low SLA" by default.
2. SLA plan for Normal priority ticket will be set "Normal SLA" by default.
3. SLA plan for High priority ticket will be set "High SLA" by default.
4 SLA plan for Emergency priority ticket will be set "Critical SLA" by default.
Please let me know how I can set the same in OSTicket.
Thanks in advance,