osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Creating New Tickets: Name, E-Mail and Phone filled in automatically
I would like to use OST for a client who has about 180 employees. These users should not have to enter their name, email and phone every time they create a ticket - it should be stored in the database. when they click on "new ticket" the name, email and phone form field should be filled in with their data.
Another way (I prefer) would be to use the default new ticket (without the backend) and have a drop down menu or an ajax function where the user can enter his username (like initals) and then the rest is filled in automatically. We could make a database with all user info - but I need to get a programmer who is able to do this. Anybody here? Please contact me over Skype (nekket) or email [email]firstname.lastname@example.org[/email]