osTicket v1.9.11 (stable) is now available! Go get it now
Overdue ticket time = last response time
I have set the overdue ticket time to 48 but now all tickets are set to overdue with the creation date older than 48 hours. I would like to have overdue tickets only for the last response time instead of the creation date so that you can see if there was some communication in the last 48 hours.
How can I achieve that?