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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

osTicket 1.6 Stable released

We're pleased to announce that osTicket v1.6 Stable is now available for download! This release fixes bugs and addresses security issues reported in earlier versions of osTicket, and also introduces a variety of new features and enhancements.

Some of the new features for v1.6 Stable include a CAPTCHA that can easily be enabled to reduce spam, ticket activity logs so you can track changes to tickets over time, improved attachment handling, improvements to pre-made/canned responses, more flexibility for ticket creation by staff, and minor tweaks and improvements to the user interface.

If you're currently using an earlier version of osTicket, we strongly recommend that you upgrade to version 1.6 Stable as soon as possible. Please refer to the release notes and the upgrade guide for complete instructions. If you are installing osTicket for the first time, then simply download v1.6 Stable and follow installation guide.

If you are unable to upgrade your installation due to customizations or for any other reasons, please consider at least temporarily patching the security issues.

To help us streamline and manage bugs responsibly, please remember to utilize our bug tracking system when reporting bugs.

We'd like to thank you all for using osTicket and we hope you enjoy this latest release.

But wait, there's more!

We're so excited about the next version of osTicket, we wanted to share with you a little bit of what's ahead. We haven't yet set a release date, but we're confident that the next incarnation is going to blow you away! Here's a brief look at some of the great new things we have in store:

[LIST=1]
[*]Multiple Languages - One of our most-requested features; you'll get a great system that gives you 100% support for multiple languages on your osTicket installation.
[*]Expanded Knowledgebase - The next osTicket release will ship with a complete knowledgebase that lets you easily share articles and documentation with your clients, including catagorization and tagging, multilingual support, and file attachments.
[*]Statistics & Feedback - You'll get complete statistics for tickets on department, team, and individual levels, such as open tickets, closed tickets, average response time, average time to resolution, and customer satisfaction.
[*]Customer Accounts - Another much-requested feature; you'll soon be able to optionally enable customer accounts, rather than relying on the ticket id/email authentication currently in place, making life easier for your customers, and allowing for better organization and management by you.
[*]Custom Ticket Forms - You asked for it, we're going to give it to you! We're building a complete solution for creating custom ticket forms; create multiple ticket forms, add your own fields, validate customized data, organize the display order and appearance of those fields, you name it, you've got it.
[/LIST]

In addition to all of this and much, much more, osTicket will also ship with new, streamlined, staff and admin interfaces, making the system incredibly easy to use and configure. We're working hard to ensure that each new feature adds great value and is integrated seamlessly into our new, improved UI, so you get a straightforward, clean, intuitive ticketing system that's free of bloat and clutter.

Stay tuned, it's going to be great!

Comments

  • Great!

    Thanks for the update.

    Can't wait to get the next release with the multiple languages support and the other features you mentioned. That's really great, indeed! :D

    Sincerely,
    Masino Sinaga
  • thanks for osTicket it is most simple script in world :)

    but we need ( Style, Theme Management ) it is very helpful with multilanguage we need it so much , i thank you again for 1.6 stable but we need more you can did it :)

    have a very nice day with greatest osTicket 1.6 :)
  • Thanks a bunch for the latest release !! Keep up your good work Folks !

    The most pleasant thing of today is that after subscribing to the announcements yesterday, I found email with the info about latest stable Release of OSTicket.

    Keep up your good work Folks !

    And I have be thinking to ask about the future releases, if there is any plan to adding the feature of grouping the tickets in the Tickets list (grid).

    What my idea is to mark the tickets capable of being grouped with the labels as in Gmail. There is a filter section in Gmail too, and I see that will add great value to OST.

    When I had to do the hacks to create labels in my local OSTicket few days back, I just put the search queries and put up some hard coded links only to display a one click way to the desired listing.

    Though the Searching is working fine in OSTicket and all I am working is to find a simple way to save my searches and mark them as labels (as in Gmail) or as TAG (as in Zimbra).

    Looking forward to learn more about OST to develop
    Ticket Filtering / Ticket Grouping / Ticket Labeling feature into OSTicket.


    Peace
  • waiting to have client login base ticket system soon..

    Thank you,,,..!
  • No Release Date

    But maybe you have a timescale are we talking in weeks, months or years ?

    --
    Mathieu
    P.S. great work BTW !
  • Brilliance In The Making!!

    This sound so out of this worl. How about a Report Panel with the ability to export to PDF? That will be lovely to have. Just so that one can creat all sort of possible reports in one interface without having to use third party scripts as they don't do the job well at time.

    Keep up the good work guys, the world is a better place because of people like you, people who know they could be making more money with their time and skills, but choose to help. We so much appreciate your time and effort guys. Keep it up, the world is not only made of money!!
  • hi,

    I'm about to become a new user, but I'd need to have the 'customer account' and 'custom ticket forms' functionality as described for the next version.

    Would you recommend me to wait until the next release, or should I install the current version to get familiar. I'd prefer to wait for a reasonable time to have a clean install.

    Thanks,
    Ken
  • Ken,

    We're going to make the upgrade process as painless as possible, but there will, no doubt, be several changes to the database structure. If you plan on staying with a clean install of osTicket, either option should work for you, but if you're thinking of adding mods and customizing the system (i.e. to give you additional functionality in the mean time), then we can't guarantee a clean path to upgrade later.
  • Hi Kelli,

    thanks for your insight. Since I currently have no experience at all (I even haven't done any download), it would be a bit far fetched to think about customization already.
    I was considering to install your current version to get into the osticket workflow, but especially the fully customizable ticket forms are in fact a must have so I'm prepared to wait for a while.

    So the million dollar question is: how long would I (among many others) need to keep my breath before (a beta of) the new release would become available? Would that be a matter of weeks or rather months?

    Thanks,
    Ken
  • Thanks

    It is a great software, thank you guys for presenting it free to us.
    In next version you are talking about multi-language.
    Who will develop the language packs?

    Like I am interested in Arabic. Also I got some trouble in SMTP connectivity. Tell me where is the support section.
  • I am new user

    Hi, i am a new user from Spain.

    Nice work!!!!

    When do you think finish a beta version of new release?? aprox.


    (Buen trabajo!!! )
  • Kelli, your job is great. but that would be so better if you do not allow posting in Announcements topics, because we subcribed to your Announcements to get latest updates and then receives email notification for every post like this one.
  • Wonderful features,
    Can't wait for them to be released,
    Thanks a lot for the great work.
This discussion has been closed.