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How to allow rich text, bold text and colored text incoming ticket??
Recently running the great program OSticket.
All works great and have used already some mods from this amazing forum.:)
Still one very important mod (for us), i did not got to work...:confused:
Does someone know "how to" and if it`s possible to allow rich text format on incoming emailed tickets???
It seems to be stripped.
My clients very often copy text from word (or other app) and paste this in their emails.
These texts contains bold text and colored text which is meant for us.
When the email is fetched into osticket it changes the bold text and colored texts into normal text.
It`s important that the staff can see this (bold or colored) text in the ticket in other to do their work ..
Does someone know how to implement this allowing rich text into osticket?
Thanks a lot for your help so far!!!