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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Add Priority Value


i would like to add the Priority Value "Waiting". Is there a way to add this option?



  • ost_ticket_priority

    You can add your own values from the ost_ticket_priority table. Hope it helps.

    Masino Sinaga
  • ok, i found the ost_ticket_priority in mysql database. but i dont know how to add values.
    here ist a screenshot.
    best regards

  • "Insert" or "Einfugen" (?)

    Unfortunately, I do not understand with the language you chose for your phpMyAdmin. I believe if you switch the current language in English, you will see the "Insert" link (I guess the word of "Einfugen" in your language based on the same icon with the "Insert" in English; just correct me if I am wrong). So, click on that link, and in the next page you can add your own value to the table.

    Hope it helps.

    Masino Sinaga
  • Correct "Insert" = "Einfügen"

    hi Masino,

    yesterday I tried to insert a value, but i always got an error message.
    today i switched the language to english and now its working. seems that there is a bug in the german mysql version.
    thank you very much for your help.
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