It looks like you're new here. If you want to get involved, click one of these buttons!
1. When you first create a ticket and click on the browse button i am not able to use cntrl +shift to select more then one file then if i go ahead and select 1 file and click ok then there is no browse button to upload any more files, and in the admin section i have enabled the feature were users can upload 6 files
2.Then when a user sends a file there should be an error message if the file is too big and it should not let the user submit the ticket until they correct the file size, the way it is right now it will let the user submit the ticket even tho the file size is too big.
3.In the admin section when you click on an opened ticket to view their message and you go to click on the file that they submitted it should open with the appropriate programfor example i submitted a pdf file in the test ticket i sent, and instead of opening or downloading the file with adobe it saysapplication/octet-stream
I know you have the development of 1.7 outlined and are not accepting any new features but i thought i would still go ahead and make a couple of suggestions.
1. one of the issues that i personally didnt like with 1.6 that i was hoping that would be fixed in 1.7 is too do one of 2 things when a user submits a ticket, there email will become there username and let a user choose a password or something because if a user forgets or deletes their email with the ticket Id then they cant login to check the statusso i am not sure what a solution for this can be, maybe let them search for their ticket via using there email or ticket id or as i mentioned let them create a password so they can just enter there email and password to view tickets.
2. then the other thing i would like to suggest if staff is logged into the control panel on the front end instead of saying guest user-login maybe it could say Administration so we could click on the link to be taken to the admin panel.
ntozier;28391 said:I know that this is only an RC release, and I don't mean to sound critical but it looks like literally none of the features I requested, or the mods that I have written [or really any of the other mods anyone else has written] have been implemented into the core. As it stands now I am going to have to literally spend a couple weeks rewriting all my mods to work with the new version and so is everyone else who wrote a mod if they want to upgrade. Please reconsider this as being a release candidate.
peter;28392 said:3. It's by design. Showing the preview on both links creates some consistency issues on where the popup shows up... given different window sizes. We'll investigate the slowness on the popup ajax call.
peter;28392 said:4. The settings options are simply too long to be submenus. In addition, the settings tab also includes other submenus. We're open to suggestions but submenus is something we tried.
peter;28392 said:* No one promised to implement ALL requested features.
peter;28392 said:* We couldn't simply include mods in the forum without having to rewrite each one of them - most of them are hacks implemented without consideration of the whole system or at worst horribly implemented to scratch a personal need. Just because a MOD is posted on the forum doesn't mean it's part of the core.
peter;28392 said:* If you or anyone else want to help contribute to osTicket development then it has to be done via github. We have instructions on how to contribute code.
ticketnewbie;28411 said:When installing i am getting the following error ?Unable to connect to MySQL server. Possibly invalid login info.Database SettingsMySQL Table Prefix: os17a_MySQL Hostname: localhostMySQL Database: DATABASE NAME I HAVE GIVENMySQL Username: USERNAME I HAVE GIVENMySQL Password: PASSWORD I HAVE GIVEN.i have even tried replacing "localhost" with the ip address of hosting, but did not help.
peter;28415 said:@jeffy We plan on putting together, with the help of the community, documentation on how-to configure and use osTicket including sample code for API implementation. The issues you reported will be addressed in the next release candidate - fixes will be available in 'develop' branch by tomorrow or so.* "overlords" note - was meant to showcase admin note (internal joke perhaps).
Parse error: syntax error, unexpected end of file in /var/www/html/ost/include/staff/cannedreply.inc.php on line 122
mambobrown;28443 said:@Peter,would you prefer that we tell you of issues in this discussion thread or would you prefer for us to create a ticket in github?
jeffy;28399 said:As administrator, in staff panel, when clicking on "New ticket", I get this message : Parse error: syntax error, unexpected end of file in /var/www/html/ost/include/staff/ticket-open.inc.php on line 312(I'm on linux)
ghaberek;28484 said:A quick-and-dirty hack would be to edit your php.ini file and set short_open_tag to On. But I do not recommend this.
yaqwer;28490 said:Hi Peter,..I'd like to do the German translation, if you need help here :)yaqwer
ntozier;28542 said:@yaqwer and jeffy,You two make me smile. Just saying. Thanks for offering the help. Hopefully they will take you both up on your offers.