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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

osTicket v1.7-RC1 - discussion

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  • Problem with ticket count

    I'm logged with admin account and I have the ticket count to 1 although there are two in the tab..
    Capture d’écran 2012-08-14 à 17.18.49.jpg
    483 x 265 - 21K
  • Congrats to the team!

    I haven't checked the forum in a bit, and was excited to find RC2 available.

    I'd like to thank the osT team for their hard work. The updates to the system look much more modern, and the flow seems pretty good. Installation was able to be done without issue.

    I'm happy to report that the new changes really work well for me and my installation. The only concern that I had was that all of the them changes I have made will need to be redone, but that shouldn't be too difficult.

    Although I realize that the system works well on its own, I am interested in the possibility of integrating a system like this so that it can work within a company's website. Has anyone given thought to this? I'd be interested to work with them on how this could be done. I think being able to integrate it could really propel the system forward into the spotlight for simple but flexible system that would strengthen a company's online presence moving forward.

    Cheers on the excellence and success of osT!

    Troy
  • I'm planning on doing this too... The way I did it for last version was to re-implement client interface into the other website. But this is not a clean way to do it.

    This is why I wait for explainations for what are APIs and how to use it because I'm pretty sure that this is what I'm looking for...

    I have also read that there have been changes on client-side view so that it could be integrated into a website.. I'm really interested to have an example too :)


    So far, I'm very surprised and happy to see that most of my mods in OST 1.6 are integrated into OST 1.7. There are some points that need to be done but I think we can thank the small team of OST developers:)
  • I agree... Of all people, I understand how valuable time is. I'm driving an hour to and from work, and I got a yours, mine, and ours house filled with 7 kids that take all the time I can find. I get it.

    I'm really hoping that we can get something done that allows us to integrate the awesome features of osT into a plug that works well in WP. I'd really like the finished product on a site like codecanyon so we can funnel some money back to the people that deserve it, and hopefully that will allow development to really grow.
  • I am also having trouble with the auto-assign to field, it is saying unassigned. Is there something I have done wrong, or is this still an issue in the beta version?
  • Seeing an odd thing in RC2: New Ticket alerts are working, but in the default template, the %message variable causes the Subject line to be inserted. However, if I add %subject to the template, then that embeds the actual Subject field, and %message inserts the "Issue description" field.

    Is it supposed to do this?
  • File Upload Error but no attachment

    Hi,

    i have install the Version 1.7 RC2.
    If i reply as costumer in Webinterface i see as staff a second item with "File Upload Error Invalid file type for". The costumer don't upload a file.

    See attachment
    staff.jpg
    956 x 327 - 42K
    cost.jpg
    827 x 172 - 50K
  • faq/Knowledgebase Error

    Hey all i do not know if any one has posted this but i placed a faq in admin and when i try and view on client side i get this i am using windows xampp as server app other items work fine i used the old FAQ mod with no problems i am thinksing this is relater to i use C as root and then the path is linux style but i do not do coding lol :p;)

    Warning: require_once(C:\xampp\htdocs\osTickbeta/include/client/faq-category.inc.php) [function.require-once]: failed to open stream: No such file or directory in C:\xampp\htdocs\osTickbeta\kb\faq.php on line 34

    Fatal error: require_once() [function.require]: Failed opening required 'C:\xampp\htdocs\osTickbeta/include/client/faq-category.inc.php' (include_path='./;C:\xampp\htdocs\osTickbeta/include/;C:\xampp\htdocs\osTickbeta/include/pear/') in C:\xampp\htdocs\osTickbeta\kb\faq.php on line 34
  • Translations

    Hi!
    I tested the system and I miss translations for front-end and back-end.

    I can help you get it??
  • Question on RC1.

    I just set this up the other day on a test server. I have to say for what I need this software for it rocks. I was wondering if any one knew when the Final release would be out. Thanks.
  • Howdy!

    I'd love to see a demo. Does anyone know if one is available?
  • 1.7

    I'd also love to watch a live demo and know the estimate release date :)
  • Upgrade to 1.7 RC2

    Hi There,

    I am about to upgrade the awesome os ticket to the latest (beta) release 1.7 RC2... When will the demo be available, and when will the true release become available?

    Please also let me know what the main feature difference is between version 1.6 and version 1.7 - I can't seem to find that online. Can anyone please post a link?

    Thanks very much.
  • You guys are awesome, can we now use 1.7 in production or you suggest with 1.6 as there might be some bugs...

    but, dammm this soft is awesome,,, simple elegant and amazing.
  • Internationalization and localization i18n

    I really miss the translation. I thought we are waiting for 1.7 because of multi-language interface option.
    Regards
    g

    update: looks good https://github.com/osTicket/osTicket-1.7/pull/288
  • Will it be possible to prevent duplicate posts of updates or new tickets on page refresh? I know the page warns a user, but we all know how users are!

    It's a huge issue on our ticketing system, especially after they first create the issue and refresh it every 5 minutes expecting an update; it floods us.

    Thanks for the updates by the way, awesome stuff!
  • merge ticket

    Please add official merge and split ticket functionality.

    1. end-users/customers always file a new ticket rather than reply to existing tickets, no matter how much you try to train them

    2. contrary to above, rather than file a new ticket, in the situation of the literal need to create a new ticket, customers will respond to an unrelated ticket.


    My experience with most ticketing systems has been plagued with this kind of issue and so to have Split and Merge features would be wonderful. Split would allow you to take part of a ticket and place it's contents into another ticket, whereas merge is a way to combine tickets so that duplicates can be managed easier
  • Great software and 1.7 looks great to, I use this software in combination with asterisk pbx, auto creating tickets on incomming calls and assigning the tickets to the receptionist that answerd the call, we have an answering service for multiple companies and it works perfect for us!

    i am now customizing 1.7 so i can upgrade the system, i have an issue when creating staff members they can't login if they are not admin. the page keeps asking for authentication, however in the admin panel you can see last login time.
  • installing new vs. upgrading while keeping same database

    Hi Peter,

    i set up version v1.6 a year ago. my site is not active yet, so i was thinking if i could install as if i don't have a previous version, and do the following:

    step 1. rename the current database temporarily
    step 2. install new version (i will assume it will create a database)
    step 3. after installed, delete new database that was created by new version
    step 4. rename back the previous database

    ready!?
    1. will it work?

    2. i need to provide same FAQ in different languages. do i have to install one version for each language? (each in a different folder)

    thank you
  • Missing functions from 1.6 branch?

    Hi guys,

    we are long term users of osTicket and we are very satisfied with it. Today, we've upgraded to 1.7RC2 and I like new layout / functions. However, I miss few function, that were in 1.6. Did I something wrong, or those functions are not there (yet)?

    - Ban email & delete ticket from ticket detail - in 1.6 when spam ticket was created (usually happens with tickets, that we got by email) there was button / action to delete ticket or/and ban all tickets, that will come from same email. I didn't find this function in 1.7. Is there a way to delete ticket or ban email from detail view? It would be very useful.

    - Default order of tickets - if I understand correctly, default order of tickets is "oldest first". I was used to use "newest first" ordering in 1.6. I can change ordering with click on Date field, but this setting is not permanent - osTicket don't remember this when coming to open tickets again.

    Anyway, that you for your work!

    Jindrich
  • Any news on stable version or a new RC?

    yaqwer :D
  • Image Separator

    Hi! Really need your help.
    I'm trying to add an image separator between "New Ticket" and "Opened Ticket [3]" on page ../scp/tickets.php
    Used the "echo". Used a "div". But no results.
    Here's the code:

    $nav->setTabActive('tickets');
    if($thisstaff->canCreateTickets()) {
    $nav->addSubMenu(array('desc'=>'Новая Заявка',
    'href'=>'tickets.php?a=open',
    'iconclass'=>'newTicket'),
    ($_REQUEST['a']=='open'));
    }

    // Here div or echo.

    if($cfg->showAnsweredTickets()) {
    $nav->addSubMenu(array('desc'=>'Открытые ['.($stats['open']+$stats['answered']).']',
    'title'=>'Открытые заявки',
    'href'=>'tickets.php',
    'iconclass'=>'Ticket'),
    (!$_REQUEST['status'] || $_REQUEST['status']=='open'));
  • n4ikita;29457 said:
    Hi! Really need your help.
    I'm trying to add an image separator between "New Ticket" and "Opened Ticket [3]" on page ../scp/tickets.php
    Used the "echo". Used a "div". But no results.
    I used 2 background. And it works!
  • Hi Peter, i am reading through the instructions to install and you mention a term i never heard of...."to clone the public repository."

    i am not a pro. would it mean to simple ftp the files without any .exe installer?
  • Hi there,
    I have noticed the following (what I believe to be) bugs in a clean install of RC2.
    • Even when no attachment is submitted to a ticket, the staff sees the following: "File upload error - Invalid file type for"
    • In "Alerts and notices", I cannot select the radio button 'Department Members' under 'Overdue Ticket Alert'.
  • Hello,

    I have a feedback that is based on comparison with Hesk support free features and I found that some features there are important but not included in ostickets like suggestion of related knowledgebase articles before final ticket submission.

    Another thing, we need user account or registration to be optional (required or not required for users) instead of ticket ID/email used for login, so that each user find the tickets under his account.

    If the user by mistake press back button while s/he is writing the ticket, s/he will lose all of what s/he wrote, in other modules, this doesn't happen where user press forward and find what he wrote.

    Last thing, it would be a great idea to view the sender IP and/or country flag/name for each ticket.

    Can we consider this in the next version 1.7?

    I hope yes.

    Thank you
This discussion has been closed.