osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
I'm not sure if this has already been done, but I'm developing an application that connects to your install of OSticket. Users/customers will be able to click an icon on their desktop and submit a ticket directly through the application. The application will check for proper formatting of email address and phone number as well as ensure all fields are completed.
Also, the app gets system information and appends it to the ticket. It gets the system name, operating system, operating system version, architecture (32 bit or 64 bit), and public IP address.
Screenshots, and maybe a video coming soon.