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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Attachment Upload Limit

Hi

how can i increase the attachment upload size, it shows 2mb is the maximum system upload size.. Pl help

Comments

  • That is controlled in several different places. in osTicket you can change it in:

    Admin panel -> Settings -> Tickets -> Maximum File Size

    Not that the maximum allowed here is controlled by the servers php.ini. To increase it beyond whats allowed in osTicket you have to do one of the following:

    1. edit the following directives in your php.ini
    upload_max_filesize = 10M
    post_max_size = 10M

    NOTE: some web hosts allow you to use a custom php.ini.

    2. edit the following directives in your .htaccess
    php_value upload_max_filesize 10M
    php_value post_max_size 10M

    NOTE: this only works if you are using Apache and you may still have to set this in the php.ini also. I'm not sure.
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