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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

attachments sent with the notify email to staff

It would be a good feature if when a ticket comes in with attachments, those attachments could be sent to the staff on their email with the auto responder.

Comments

  • I'm going to disagree with that statement, with the caveat that I would agree IF it was a toggle switch that admin could control. I do not want a large amount of attachments sitting in my Exchange, I already have too many.
  • I understand.

    The problem that we have is that some users just send a screenshot as the body of the ticket. Since the attachments aren't sent, the ticket email is useless.
  • I pasted a patch to enable this functionality here http://pastebin.com/NhMWHkSW
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