[Edit] Solved the issue. See my second posting. [/Edit]
Just downloaded the latest 1.7.0 version today. I'm not a nix guru by any stretch, but I do my research and follow doc's to the letter and that usually does the trick. Not this time.
After reading the install doc top to bottom, at http://osticket.com/wiki/Installation
, I felt more than comfortable on what needed to be done. Everything listed is very standard and nothing I haven't seen before. It's actually very simple.Steps Taken:
[*]I logged into Cpanel created my OSTicket DB, User, Pass and Permissions.
[*]Through Cpanel's file manager I created a "support" directory in the root of my "public_html".
[*]Following the download link in the install doc, I dl'ed a copy of OSTicket 1.7.0 locally to my desktop. Uncompressed that and traversed to the "upload" folder. Copied all those files and folders up to my "support" folder on the server.
[*]All files are assigned 644 permissions. All folders are assigned 755 permissions.
[*]Nothing new here EXCEPT the install doc "Getting Started" section wants me to change permissions on a "ost-config.php" file so it can "write" and "modify" appropriately during the initial setup and configuration of OSTicket. But this file doesn't exist??
^^ There is no "ost-config.php" file located in the "include" directory. There is how ever a "ost-sampleconfig.php". <<< Ok... hmmm... why would they leave this out of the install doc I wonder. <<< Ok... the only logical assumption I can make at this point is to temporarily change permissions on the "ost-sampleconfig.php" and pray that it works. Change file permissions to 777 and saved.
Now I browse to <a rel="nofollow" target="_blank" href="http://mydomain.com/support/setup/
You don't have permission to access /support/setup/install.php on this server.
Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.
Not really sure what to do at this point as it's saying I don't have permission yet I was able to traverse into this directory just fine and see the first page that came up. I even tried setting the permissions to 777 on "install.php" in the "setup" directory and I get the same thing. First page comes up just fine but clicking "continue" brings to the page and it complains that I don't have permissions which makes no sense. <<< But then again I'm no nix permissions guru. :P
Can someone please point me in the right direction and let me know what else I need to do and possibly why the install doc references a file that doesn't exist?
Thanks for your time, very much appreciated.