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Recover Lost Admin Password

[Solved]

I have forgotten either the username or password to login to my OSTicket administrative interface, which I believe is called the support center panel.

How do I recover or reset this password?

I have access to everything, thanks for your help...

Comments

  • Go into your mysql database and set the password for your username to

    40be4e59b9a2a2b5dffb918c0e86b3d7

    That translates to "welcome"
  • Run the following SQL query

    UPDATE `ost_staff` SET `passwd` = MD5( 'password' ) WHERE `staff_id`='1';  


    Obv. replace password with what you want the password to be. If you used a custom prefix other then ost_ then change that too.
  • scottro;24714 said:
    Go into your mysql database and set the password for your username to
    40be4e59b9a2a2b5dffb918c0e86b3d7
    That translates to "welcome"
    Hey thanks scottro, that's awesome man.
    Worked perfect, keep up the great work dood!
    ntozier;24718 said:
    Run the following SQL query
    Hey ntozier, thanks for your reply!
    I just did what scottro did, appreciate your input.
  • If you do not want to touch the database directly (remember that the Staff Control Panel also was used by your staff and not only admin), then you may use the following solution:
    Add Forgot Password Feature for HelpDesk Officer into osTicket v1.6 RC5

    Sincerely,
    Masino Sinaga
  • scottro;24714 said:
    Go into your mysql database and set the password for your username to

    40be4e59b9a2a2b5dffb918c0e86b3d7

    That translates to "welcome"


    thank you for that
  • Recover

    You can also copy another password from your staff in the mysql database and update it....when you log in , then log in with their password. When reached the interface....update or recover password
  • Great info Scott.  Edited my account via the ost_staff table directly and it got me in like a charm.
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