osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
osTicket v1.8 (Rumors) Preview Released
Weâ€™re stoked to announce the availability of osTicket v1.8-DPR (Developer Preview Release). The pre-release will strictly be for developers and enthusiasts to peek into, troubleshoot and help us test the upcoming release. We plan on using the feedback to shape the upcoming release of osTicket. It is not yet recommended for production environments nor recommended for upgrading existing installations. Whatâ€™s new?osTicket v1.8 include two major feature additions to osTicket. Download and install the up-and-coming version today and join in the development process. We're trying harder to get the community involved in the feature review and feedback process!
[h=2]Rich Text (HTML) Support
[/h] As an option, enabled by default, osTicket can now process HTML email and allows for rich text markup in most long-answer boxes across the system, including staff replies and internal notes posted to the ticket thread. To keep the feature consistent throughout, canned responses and email templates also sport an HTML theme now. Custom Fields and Forms The data collected from your users when they fill out the ticket form is now customizable. You can now ask any information relevant to your business practice, and can customize the type of input show from the user. Currently, short and long answer fields, drop-down lists, checkboxes, date and time, and phone number fields are available. Each field is configurable and can be setup according to your liking. Fields can also be marked as required, whose input is required to submit the ticket, and internal, whose input is not visible to the end user. Thatâ€™s not all! For detail information about the new features refer to the blog post
[HR][/HR]Once again, osTicket v1.8-DPR is pre-release software, in active development, that may be substantially changed before it's packaged for public release. It is NOT recommended for production environments nor recommended for upgrading existing installations To give it a go, please refer to installation guide on GitHub. Weâ€™re excited and look forward to your participation. osTicket Team