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Hello. We plan to use Osticket and have a big screen in the support room so everyone can see how the proccess is going.
I have a problem with the standard tiket view (wich we plan to use as the main view). It only shows open tickets but don't show the status. We would like to have a screen like the main articdesk one (attached)
Is there a way to do so?
Comments
I modified it a little to include the status which can be changed by staff members. I would be happy to post the changes I made to the ticket and ticket view.
here are my simple customizations for a job:
Rownland,
This is a great MOD. I just set it up on v1.8.0.1.
I have a few questions. I am having trouble updating the status in the ticket screen. When I select the new status and then click on the "Update Status" button, I am receiving a "You must select action to perform" error. I am sure I am missing something, but was wondering if anyone else ran into this problem.
Also where is the function that you describe in this section of your instructions:
In the ticket create() function, we need to add a line of code at the end to set the status on the ticket creation. Right above return $ticket;, add the following line:
//Add status to the ticket $ticket->setTicketStatus(26, 1);What's up with these spammers here?
Still not populating the list.
Here's the tickets.inc.php file. I can't find anything wrong on those lines and yet it won't find them.
Tuomasjar,
Add the following code in the middle of it:
.' LEFT JOIN ost_list_items itm ON itm.id=ans.value_id'
That should take care of it.