osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
1.8: No alert when fetching mail
With 1.8 I get a new ticket alert if someone enters a ticket using the web form. But not if someone sends a mail to the support email address. The tickets are imported to osTicket using the cronjob. This works, but no alert email is triggered, so we don't know when someone sends an email.
I've checked all possible settings.