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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go
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Is there a way to edit / update / delete users in 1.8?
I presume that you mean clients.
Log in as a staff.
Click "New Ticket"
Search for the user.
Click on their Name <firstname.lastname@example.org>
Edit their contact information.
Click "Update User"
Yes, I was referring to the clients and that is what I was looking for as far as editing goes. Is there anyway to remove old clients / duplicates?
It's easier to answer that as two separate questions. There is no way to remove old clients currently... but then I think that would break all your old tickets as they would no longer have the client name to display.
I'm not sure what you mean by duplicates... as I have not encountered any duplicates. Client emails are stored in the ost_user_email table. You should be able to look at that and see if there are any duplicates. The user_id corresponds to the default_email_id in the ost_user_email table. (which is also where the clients name is stored) You could cross reference those two tables (or run a quesry to join them) and check for dupes. There is no automated mechanism or UI for doing this currently... although I imagine once user accounts are more fully implemented there will be some sort of user management section of the UI.
for admin users via sql commands (can be done with a script) including added or removing users :
the info really its here but in spanish due osticket developers does not have "time" to document well the tables and the system
oviosly u must use gmail and not have a mocosoft account.. only for linuxes
edited July 2015
killing zombie thread with a head shot.
Please do not be a necromancer.
Thread is for 1.8 and from Jan 2014, closing zombie.
Notice: The link in this thread is to a private group that has been
setup for and by forum user who is not associated with the osTicket
This discussion has been closed.
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