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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Change Success/Error Notifications Text?

Where can I find and change the text that is displayed when a user submits a new ticket, a new reply to an existing ticket, received an error notice, etc?  IE, the colored bars that appear with a checkmark or an X to say things like "Support Ticket Request Created"?


  • It depends on the version that you are using.  The current version the message you mention is located in

    Line 48:         $msg='Support ticket request created';
  • AH, yeah, sorry, I forgot to give the version. - basically I'm looking to make the terminology more casual for a general help system, as opposed to a technical ticket system, so I'm trying to change the term "ticket" to reflect an "inquiry" anywhere that the customer will see it.  All I have left are those status messages.
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