It looks like you're new here. If you want to get involved, click one of these buttons!
@ozkr: a neat Staff Member of the Week motd: Jeff has closed the most tickets in the last 7 days. or Steve has had the most billable time today.
Chefkeks, I am simply re-iterating what many have posted about here on the forums. I was simply posting it on behalf of others who have asked.btw osTicket has a better FAQ/KB system just recently and there are plans to improve it further in the future.
Live chat from website plug would be huge. That is the only functionality that OS doesn't have at the moment that I really see a huge benefit. Customer puts in email and name and can start chat. From there you have premade chat replies, the ability to create tickets with the supplied information etc. That would also be a great NEW revenue stream for OSticket to offer in their service portfolio.
Below a list of what I absolutely find mandatory for a ticket system and not available on osTicket:
- Ticket Linking or merging
- Ticket Status customization
- Tracking time tool
What can be improved:
- Data export - Statistics (not enough in current osTicket)
- osTicket Customization improvement
And what is not mandatory to live but can be a pleasure to have:
- Chatter functionality
Hello, I am new here...and would like to ask you some questions about ticket status customization. Do you think that this is possible by doing some modification on php file (Exple: if we want to add dept, help topic, etc...on the ticket status list)?
Thanks a lot for your feedback.