osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Check out my screenshot / Got a couple questions
I've been using my own home-brewed system for maintaining work orders, but it requires a lot of grease work. I've tried a few support ticket systems (FreshDesk, ZenDesk, etc.) but they weren't customization enough to fit my (pretty simple) needs.
Holy man am I ever glad that I took the time to install osTicket!
I've been hacking it to resemble my web site: I have to admit that I'm a bit of a sucker for eye candy. My philosophy is that, if I'm going to using it as a constant part of my workflow, I should be as excited as possible to look at it.
Hopefully someone will find inspiration in how much I've been able to modify the look and layout. I am not a coder, just a mere hack.
I am very close to feeling like I've completed what I set out to do, but I still have a couple of mods that I can't figure out on my own.
I'm hoping that someone (ntozier, perhaps?) can do me a kindness.
1) You'll notice in my screenshot that I've renamed "Subject" to "Description". Nonetheless, I'd like to know where in the code it is determined how many characters are displayed before the subject is truncated. I'd like to display more of the subject.
2) How can I display the due date, rather than the date that the ticket was created?
3) How can I display the client's phone #?