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In this Discussion
- EvilHomerGD January 2013
- goma2ew October 2013
- hoggar March 2014
- timmerk January 2013
osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
time accounting?
Dear osTicket,
Is there a way to log the time it took to complete a task/ticket? I mean only one value in hours or minutes when closing it.
For us, it's the only critical feature that's missing - unless I haven't found it :D It serves for estimates used in project management.
BTW, I can't believe all the improvements you made from version 1.6.1! Great work! :)
--
Seb
Is there a way to log the time it took to complete a task/ticket? I mean only one value in hours or minutes when closing it.
For us, it's the only critical feature that's missing - unless I haven't found it :D It serves for estimates used in project management.
BTW, I can't believe all the improvements you made from version 1.6.1! Great work! :)
--
Seb
Comments
I've been poking around in 1.7RC4 and managed to get a modified version of this mod to work for time taken.
http://osticket.com/forums/showthread.php?t=2947&highlight=time_spent
I think so that it would be so helpfull to get a count of spent hours.
I´ve been looking for an open source ticket support system, and seems like there is no ticket software with time count.
I hope you finally add this feature.