osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Currently, Ticket Summary, and Ticket Detail are required fields.
QUESTION: Is there a way to make them non-required.
---- I created several custom forms... which do not require the Summary for Detail.
For example: My customer wants to delete an email account.
Visitor selects "Delete Email Address"
- they enter they email address they want to delete
- they select the date to terminate the email address
There's no need to enter anything else... but they are force to enter Summary and Detail ticket
---- in which they basically enter some repeated character - ie: 111111111111111111111111
If they want to create a new email address
- they select "create a new email address"
then on a custom form...
- they enter the persons first name (field 1)
- and last name (field 2)
- and select a start date
that's it... but now with this requirements... they enter a string of characters for the Summary and Detail.