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Confirmation Page for a new ticket doesn't display a good ticket #
My distribution works as expected in every other way including the confirmation email having a good ticket ID. Unfortunately the new ticket confirmation page simply displays:
"...A support ticket request # XXXXXX has been created and a representative will be getting back to you shortly if necessary. ..." where the # XXXXXX should be the new ticket ID.
IF the user gets the confirmation email (not at all certain given deliverability and spam filters) the email confirmation has a good ticket number and they can either respond via email or the web interface. Unfortunately those users that didn't get a confirmation email have no way of looking up their ticket and conversing via the web interface and cannot reply via email.
I'm running version 220.127.116.11 on an Windows/IIS server.