osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Change ticket buttons - post reply and internal note
in our daily work most of the time update we just update internal note ticket informations
so they are only readable for the support stuff. Less times we use the post reply button to
send informations to the customer. Unfortunately when you open a ticket
the first field which is present is "post reply". So i happens often that we forget to change to
the field "internal note", update the wrong field and send informations to the customer.
So it would be easier as well to have "internal note" as first input field.
I already looked trough the customization discussion but didnt found a solution.
I would be very thankful for every help how to customize os ticket to get
"internal note" as first input field :-)