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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Email templates not saving as set

Hello there,

I'm trying to setup custom HTML templates for OSTicket e-mails but it seems that there's an issue whenever I try to use a <p style=whatever></p>. The whole thing disappears and the text goes unformatted.

Furthermore, I noticed that if I don't close with the </p> it works sometimes as long as I don't use more than two in the same templates.

I'm completely lost... Any ideas?

Thanks in advance for your help!



  • Tried editing them directly in the database.

    If I do so, OSTicket freezes when trying to open the template I manually changed.
  • What version of osTicket are you using? osTicket has supported HTML templates since version 1.7.
  • @peter he has tagged it osticket v1.9 
  • Aye, version 1.9.
  • Please provide the actual code that you are trying to use.
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