osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
problem from osTicket-1.9?
Can someone help me with my new installation of osTicket 1.9 v?
Here are my issues:
1. when the agent/staff reply to the ticket of the user via email, the user will not receive the reply (vice versa, even the staff/agent will reply to the ticket via email), I'm confused because the replied email is actually posted in web portal of my osticket.
I believed this reply email should be "New Activity Notice" template to user side.
Is it possible to notify all the staffs as well when i reply to ticket? via web or email?
When the user created the ticket via email, then agent/staff receive the ticket via email but seems like it is not in good format.. seems like paragraph issue.
example: when the user send ticket like below:
i have problem
Then from the agent/staff side they will receive like this:
hi, i have problem thanks,
Hopefully someone can help me with these things..
Thanks in adavance.