osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Auto assign ticket on creation
Hi all :)
Does anyone know if it is possible to automatically assign to the staff member creating it?
Currently if a staff member creates a ticket, then the system does not allocate it to anyone until a reply is added - can I change this in the settings somewhere?
Help appreciated :)