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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

lost tickets and other serious issues

After noticing replied tickets were being lost, amongst other issue, we are going to have to shut down OS ticket as there appear to be far too many bugs to be used on a production server. I hope one day they could be resolved.


  • What version are you running? Have you consider it a wrong implementation? are you tickets being lost upon a fresh install? I particular have been using ostickets since 2009 without losing tickets.
  • I am using 2 instances of this in production and have never "lost" a ticket.

    What are the options:
    Show answered tickets on open queue.
    Show assigned tickets on open queue.
    Set to?

  • I found the problem. I had caching turned through a varnish instance on the server. Turned of caching and it solved all my issues.
This discussion has been closed.