osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
backup_database_and_files_tutorial missing from wiki
I have downloaded 1.9, and went to refresh my memory on the backup procedure prior to upgrade and have found that the link to the backup documentation in the wiki goes to an empty/missing page.
Can someone please reinstate the page? It used to be there...