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I like to keep all installations as current as possible, including osTicket. The only issue (I'm not complaining as I appreciate ALL the hard work everyone puts in) that's kind of a pain is upgrading when a new version comes out as I have a lot of visual customizations and it can take me a couple days to get everything back looking the way I had it prior to the upgrade.
I have seen other programs (phpbb for example) that offer just a "changed files" package that can be merged with your current installation to minimize breaking these thematic changes that have been made. Does osTicket ever plan to offer just a changed files package for upgrading current installations? Is there a listing in GitHub of what files are changed when new versions come out so maybe upgraders could just upgrade the needed files?
Many thanks ahead of time...