osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Can a ticket be assigned to several users?
I have a customer who always wants me to cc several people whenever I refer to certain topics.
When just sending emails, I simply created a list in Thunderbird, so I won't forget to cc anyone.
Since we currently have a project with several separated topics, I'd like to use OSTicket to administrate those topics. I'm running 1.9.2, and all works well as long as I only assign one user to the ticket.
But is it possible to assign one and the same ticket to more than one users? What I'd need is that when I create a new ticket, I should be able to assign several users. Everybody should be able to reply to the ticket by email. Then, when I post an answer, again the answer should be distributed to all assigned users.
Can this be done?
Thanks a lot!