osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
iPhone App created (Android to come)
We've been using the OSTicket program for years here at Atomic Computers and decided that it was a shame not to have a mobile app for it. Our techs are out in the field often and find it cumbersome to log in through the browser on their phones to check on tickets or get credentials from a ticket.
Because we had the need to have a quick way to be notified and review tickets, we went ahead and created an iPhone app (currently working on Android), since that's what the majority of us use here, called eTicket. We've been using the app for a couple months now and have decided to release the app on the iTunes app store.
The app has push notification, which is great to know when someone replies to a ticket or to let you know when you've been assigned a ticket. You can turn the different alerts on and off using the settings. And the app has all the functionality we use on a daily basis.
The app is easy to set up. You simply put in your username and password, and the URL of your installation to OSTicket. Of course, there are API files that need to be placed within your hosted install. The API files create a SOAP server that allows the phones to communicate with your installation. That is also where you would put your integration ID to receive push notifications. You can find the files at osticketapp.com under “Downloads”.
The SOAP API files would be placed under the API folder within your install. If you do not want push notifications, that's all you have to do. If you do want push notifications, you just simply edit one value in one file. Then you would also need to replace your ticket class file with the appropriate file from the files we provide. After that you will be set to receive push notifications.
If you need assistance with the installation or configuration of the API and push notifications we can help, just email us at firstname.lastname@example.org
Obviously, we are looking for feedback. We would like to give away [10 of copies] free apps to users in exchange for that feedback. You can view more information about the app at http://osticketapp.com
or view the app in the iTunes store at https://itunes.apple.com/us/app/eticket/id888871509?mt=8
. Just contact us if you are interested in a free copy.
The Atomic Computers team