osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Attachments on the filesystem - no files appear
Appologies if this has been done but I have had a look around and could not find any references to my problem.
I have upgraded to 1.9.2 from 1.8.x and thought I would give the "Attachments on the filesystem" plugin a go as I have database size restriction on my hosting plan so thought this would be a good way to keep it within limits.
Everything is working correctly up to the creation within my "attachments" folder inlcuding a ".keep" file and folders named only with one letter (one per ticket that has a file attached). But the attachment itself does not appear. Where is it? Am I looking in the wrong place? Am I interpretting this plugin all wrong??
Help appreciated. :o)
PS. I'm running a test verson before exporting to my live system so can experiment freely with any suggestions.