osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
We're experiencing a "missing image" problem on FAQs we create. It seems somewhat similar to: https://github.com/osTicket/osTicket-1.8/issues/334#issuecomment-52368284, but may be just different enough that it could use some discussion.
We're seeing the effects on the FAQ pages though. We copy and paste images into the editor, and they seem to successfully upload. The page has images publicly and privately, but later images seem to become broken links. I haven't been able to capture what changes between upload and later viewing that breaks it.
Immediately after publishing the FAQ, the images are shown in the FAQ editor and on the public FAQ system. Then, we get:
The image source in the HTML becomes: cid:i194a1tcpwqi3mntlb11y5ayavqrceku
One thing I think I'm seeing, that may be the culprit - we're using HTTPS. Chrome shows an HTTPS issue for the page being secure, but some items not being:
I'd be happy to set this up as a new issue - but I thought this the forum might be a good place to start.
I'd be happy to test. We're on 1.9.3 as of this morning and seeing this issue on FAQs created since then. Thanks!