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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Lost the root password - reinstall?


I've OsTicket
v1.9.1 installed on a win 2008 r2 server and it works great.
The issue is that I have lost all my notes of the installation which includes the password for the root account so I can't access the mysql database, phpmyadmin or even make a backup of the database..

I did the installation with Xampp and I've tried to reset the root password in Xampp and also via this instructions but nothing works.

Is the only solution to do a fresh install?
If I have to, could I just make a new install of OsTicket and then copy over the folders of the database and htdocs?
What should I think of?



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