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Bold written ticket number in ticket list (as staff as client side)
I have some tickets listed in bold, others not, in the tickets list (of client or staff sides). I searched onto the forum and I found that it was answered vs not answered (if I understood well).
But in reality, I don't find what bold meens because some tickets are bold event if answered or not, et others are not bold , event if answered or not.
Sorry for probably stupid question but can I have some precisions please ?