Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

In this Discussion

osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Bold written ticket number in ticket list (as staff as client side)


I have some tickets listed in bold, others not, in the tickets list (of client or staff sides). I searched onto the forum and I found that it was answered vs not answered (if I understood well).

But in reality, I don't find what bold meens because some tickets are bold event if answered or not, et others are not bold , event if answered or not.

Sorry for probably stupid question but can I have some precisions please ?

Thanks :)


  • Bold means that they are "unanswered".
  • Hi :)

    When you write unanswered, you mean that is when no staff has answered to client ?
    If yes, I think there is a little bug because for exemple , see tickets page :


    and look ticket #1663 (which is not bold)

    and that has been answered from staff to client .

    Any idea ?
Sign In or Register to comment.