osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Auto reply to not authorized email
Hi to all,
lets' say I've set osTicket to accept email only from registered user (I guess it verify the email address) and then create a ticket.
I use IMAP retrieve and move messages to subfolder.
Everything works well but I need to reply to those unregister users with a kind of auto-reply.
Otherwise if an unregistered user send an email the system (osT) just discards it and neither us nor the sender knows anything about it. It should just reply saying that the email will not be processed as he's not registered.
Do u know if it possible?