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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

cgi.fix_pathinfo error and Timezone problem?

I have and error here. Its say it value should be 1
cgi.fix_pathinfo "1" is recommended if AJAX is not working
But in my php.ini it is set to 1 but still i get this error? i have restarted my php service.

Also my time zone is set, but when i select my GMT +1 it still says that the clock is 13:34 when it should be 14:34 instead? I also tried for fun to just say it was +2 GMT to get the correct time, but it seems it stuck at that time zone?


  • 2 Pictures of my problems.
  • I just can confirm that I have the same problem with 1.9.4-RC5. My 1.9.3 display everything correctly.
  • Funny fact is that the staff users and client email is showing the correct time. Its only the first made user that have this problem.
  • @energy version of osTicket?
    You restarted your WEBSERVER after making php config changes?
  • Im running Debian, i only restartet the web relatet services not the whole server.
  • You realize that you didn't actually answer either question right?
    Version of osTicket?
    Did you restart your WEBSERVER? (yes I mean the web server software and/or service).
  • osTicket v1.9.4-RC5  version im running :-) 

    sorry about that, didnt see the first question.
  • If you changed the php.ini and restarted the webserver (service) and it still doesn't show a check mark next to it (in admin panel -> Dashboard -> Information), then PHP thinks (and as a result osT) that it is not set.  You may have multiple php.ini files and inadvertently changed it in the wrong one.  I would check that first.
  • edited December 2016
    same problem, I am able to change timezone inside the php.ini file.
    But cgi.fix_pathinfo = 1 is not working.

    Ubuntu 16.4
    osticket 1.10

    I did a downgrade to php 5.6 and got the same problem with the cgi.fix_pathinfo.

    /etc/php/7.0/apache2/php.ini  this is the path file.
    If I change timezone and then restart my apache server. The time zone inside osticket take place.
    so Iam working with the right file.
  • @smota this thread is from 2014.  Please do not hijack and necro old threads.
This discussion has been closed.