osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Updating a Ticket by email
We are running 1.7.3.
I have recently discovered that it is possible to update tickets by sending an email to the system address and including [#] in the subject line.
The problem is that the update has to come from the email address that is connected to the ticket.
Is it possible to set the system up so that ANY email (regardless of sender) that has a valid [#] in the subject, will update a given ticket?
Also is it possible to remove the  so that an email with just # will update a ticket?