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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Changing preferred language doesn't actually change anything

Hi all,

on an osTicket version 1.9.2 installation, I would like to change the default language setting in the SCP preferences.
I downloaded the zip archive containing all translations from, unziped and copied the language folder I'm interested in, fr, into /include/i18n on the server.
As expected, french appears in the options of the Prefered language select list, in my admin preferences, right under English - US (English).
So far, so good. I select it and Save changes.
Log out, just to be sure.
And when I log in again, nothing changes, still an english interface :(

Does anybody know what I might be doing wrong, or give any hints ?
Is something else to be done for language changes to take effect ? I looked around but didn't find much about this on the forum.

Dashboard information is :

osTicket Version v1.9.2 (4827655)
Server Software Apache
PHP Version 5.3.3-7+squeeze19
MySQL Version 5.1.49
PHP Extensions

gdlib Used for image manipulation and PDF printing

imap Used for email fetching


xml-dom Used for HTML email processing

json Improves performance creating and processing JSON

gettext Improves performance for non US-English configurations

mbstring Highly recommended for non western european language content

phar Highly recommended for plugins and language packs
PHP Settings

cgi.fix_pathinfo = "1" is recommended if AJAX is not working

Thanks in advance for your suggestions !


  • That would be because your running 1.9.2.  Please upgrade

  • Thanks for your quick answer.
    I didn't expect such a big improvement on localization in just 2 maintenance releases, so I hadn't considered upgrading.
    The update went fine, and copying fr.phar actually did its job :-)
  • edited November 2014
    The translation efforts have completed phase 2, and phase 3 [of 4] is underway.  It's not done yet, but each maint release pushes us closer to the finished feature.  :)
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