osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
[resolved] Access Denied problem
I am moving an osTicket install from a hacked server to a new server. It is version 1.9.2.
I moved everything over and now I get "Access Denied" when I try to login and "Unable to verify username [username]" when I try forgotten password.
I tried a few things and then decided to re-install 1.9.2 from scratch (so that it would be database compatible). The install went fine (except it thinks I need the php IMAP extension, which is already installed) but I still have a similar problem.
Now when I login (with the newly created administrator created database) it appears to work, but I end up at the home page and still have the sign in link. If I try to login again I get access denied and if I try to reset my password I get the unable to verify username error.
Looking in the database, I see that sessions are created, but the user_id is always 0. Any suggestions on what to do next? Is the latest version database compatible?